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Last Post 10 Oct 2018 06:42 PM by  Steve L
Billing Agreement Cancellation IPN
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Sourabh Hajela



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08 Oct 2018 09:56 PM

    Hi Stephen,

    We have been observing a strange behavior over the years that Google Analytics captures orders that have not been booked on the storefront. Wasn't sure why that happens till today. We observed that a customer cancelled their Paypal billing agreement and Google Analytics showed an order received when no order was received. So, it appears that an agreement cancellation is being recorded by Analytics as an order received - have any of your other customers seen this happen? Does something need to be fixed in the storefront or in our Analytics configuration? Or both!

    Thanks!
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    Steve L



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    10 Oct 2018 06:42 PM

    Hi Sourabh

    I can't imagine how a billing agreement cancellation could trigger a hit with Google Analytics unless the confirmation page is being visited. You can try to check the Single transaction under Configuration > Confirmation settings (enable Confirmation feature under Configuration > General first if needed) to make sure that only valid visits are allowed on the confirmation page.
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