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Last Post 31 Mar 2016 03:55 PM by  J T
Shipping setup and packing rules
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29 Mar 2016 03:00 PM

    Hello!
    I am having some problems figuring out how to set up my store to calculate proper shipping cost.
    I am using USPS as the shipping provider. My problem is that the system is not packing the items properly.
    So right now if I have one product in the cart it is charging $8, but if I have ten of it, it will charge $80 shipping.

    This is what I did:
    - Activated the Packing feature in the configuration
    - Created a package called Medium Box, and gave it dimensions 20” x 15” x 15”, type box, and max weight 200lbs
    - Created a packing method called Pack All, with the rule ‘single package – all products in one package’ and the Medium Box
    - Created a product and set the weight to 2lb and dimensions to 5” x 2” x 2”
    - Went to the store, and added 10 of the product.
    - The estimated shipping cost from USPS is $115
    - Changed to 1 product and the shipping is $11.50

    So, for some reason it seems like it is not using the packing method I selected. I must be missing a step. Any suggestions?

    Thanks!

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    31 Mar 2016 12:58 PM

    Hi Donald,

    What Storefront version are you running? Also, when testing, after you change the product dimensions or weight, or created the packing rule after the fact, make sure to clear cart first and retry again. If you're running an older version of the Storefront, I think you may even need to complete the test checkout and retry again.

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    31 Mar 2016 03:38 PM

    Thank you. I am running 8.0.2. of the Storefront. I emptied my cart, cleared the DNN cache and restarted the application, but when I add new products I still see the same issue.

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    31 Mar 2016 03:55 PM

    hmm... i know you said you cleared the cart. Just in case, can you please try completing the checkout and start with a fresh cart?

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