Forum

The forum is a free service supported by community members. Please consider opening a support ticket if you need timely help.

PrevPrev Go to previous topic
NextNext Go to next topic
Last Post 12 Apr 2022 02:19 PM by  Steve L
Regional IP Address Filter has been triggered
 5 Replies
Sort:
You are not authorized to post a reply.
Page 1 of 212 > >>
Author Messages

Kenyatta Harris



Basic Member


Posts:158
Basic Member


--
06 Apr 2022 02:03 PM

    Hello,

    In the last 4 or 5 days orders have been tagged as “Pending Review” in Authorize.net. I spoke to Authorize.net they said it looks like our store is capturing and reformatting the IP address, when it should recognize and use the end users IP address. It is taking customers IP address and reformatting or transmitting it through another IP address that is triggering the regional IP address filter and pending these orders. How do we resolve this issue?

    Please advise,

    Kenyatta
    0

    Steve L



    Veteran Member


    Posts:2955
    Veteran Member


    --
    11 Apr 2022 08:13 PM

    Hi Kenyatta

    We support several different Authorize.net products (AIM, SIM, CIM and Accept.js)

    Can you please confirm which product you're using?

    Thank you
    0

    Kenyatta Harris



    Basic Member


    Posts:158
    Basic Member


    --
    11 Apr 2022 08:14 PM
    Hello,
    AIM
    0

    Steve L



    Veteran Member


    Posts:2955
    Veteran Member


    --
    11 Apr 2022 08:24 PM

    We don't modify, translate or change the IP address we pass to AIM. The IP address is what is being captured by the server and pass to Authorize.net via the "x_customer_ip" field.

    Can you please confirm or find out from Authorize.net which IP address is being flagged? 

    Thank you

     
    0

    Kenyatta Harris



    Basic Member


    Posts:158
    Basic Member


    --
    12 Apr 2022 12:47 PM

    Good morning,

    Here are some of the IP addresses from this week. 172.31.37.169, 172.31.43.222, 172.31.7.161.

    Thanks,

    Kenyatta
    0
    You are not authorized to post a reply.
    Page 1 of 212 > >>
    Forums Product Discussions Revindex Storefront