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Last Post 22 Oct 2018 06:03 PM by  Paul Smeulders
Recurring order when Gateway rejects, and place order action
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22 Oct 2018 01:49 PM

    Hi,

    I am using 13.4.0.0, I just noticed a 13.5 available. I will install it.

    When my recurring order is attempted to be placed and it is "incomplete", my user is issued a emailed receipt (as am I, as configured) as if the transaction completed. My gateway (paypal website payments pro) actually has no record of the payment even being tried. So we are both misled into thinking al is fine...'cept me when I look for real money somewhere, and then I have to explain to my customer that "really, money didn't happen". This is uncomfortable.

    how can I please disable any receipts being issued to a customer on a recurring order attempt that does not at least get to the "pending" status stage.
    How can I re-attempt the recurring payment manually? (not automatically, at this point I sincerely distrust the automation around "retry x times on failed" setting because I foresee multiple transactions and me taking the blame for that as well)

    Also, this note in the release notes:

    • Fixed place order action rule passing twice the salesOrderDetailID to input.
    I have noticed my actions are not triggering at all. I may be mistaken, but I should have had a diagnostic from my own code that would have said the salesOrderDetailID was wrong, but to be clear...does this note mean that if the sales order Detail ID was 1111 that the number sent is 2222 (interpreting "twice the salesOrderDetailID" as multiplicative on the actual id), or does it mean that the action sends

    salesOrderDetailID=1111&salesOrderDetailID=1111 ?

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    22 Oct 2018 06:03 PM

    Okay I think I have resolved my own problems here. No need to respond to this thread. Combination of TWO places where "run action" have to be checked (checkout AND product variant custom action), which was cause for my actions not running on recurring order (yes, my localhost was right, my real website had one setting unchecked, explaining the difference) and I confirmed my customer who failed CCard did not get a receipt. I got an "order alert" for him and not "receipt". So, these two issues combined to make a lot of things appear broken.

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