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Last Post 10 Jan 2018 03:19 AM by  Steve L
HELP! Is Merging Accounts Possible?
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New Member


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17 Dec 2017 04:24 PM

    So, this just happened ... a customer has been subscribing to a recurring service for a few months. They then wanted to add another service, but instead of logging into their current account, they ordered as a guest which created a brand new account for them. From what I can tell, they also used a different C/Cards for each subscription. They want to "merge" the 2nd account into the 1st original account.

    Is there a way I can do that by editing the records in the DB? If so, can you briefly let me know which table I need to make sure I keep in sync so I don't miss one and potentially break the order when it auto-renews next month...?

    Thanks for the help!

    -Ben

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    10 Jan 2018 03:19 AM

    Hi Ben

    You need to copy or reassign the UserPayment record to the intended UserID and also assign the RecurringOrder record to the UserID.

    Thanks,

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