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Last Post 07 Jun 2017 09:00 PM by  Steve L
How to add a product to an order with tax
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Basic Member


Posts:281
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24 May 2017 07:12 AM

    Hi Stephen,

    DNN 9.0.1
    SF 11.3
    Price is displayed with tax (see below)

    I have the following scenario.
    I customer called me to add a product to an order she had made.
    For this I have add the product at the bottom.
    (see screenshot below)

    The Storefront displays the product on the order without tax.

    The screenshot below has 5 products
    The first 4 products are added by the customer.
    All these 4 products are listed without tax

    Then I have add on request by the customer a 5th product.
    This product is also displayed without tax

    Now I send a receipt to the customer with this new order.
    (see screenshot at the bottom)

    The products add by the customer are calculated with tax.
    The last product I have add to this order is calculated without tax.

    What do I do wrong here?
    How to add a product with tax to an order?

    Regards, Ton


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    Veteran Member


    Posts:2957
    Veteran Member


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    03 Jun 2017 03:27 PM

    If you're adding sales order detail directly from the sales admin screen, you should be able to reverse calculate the amount you need to input without tax and the tax amount to charge. Both fields should be available for you to edit. I won't be able to tell you what amount to put, since I won't know your tax rate. :(

    Thanks,

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    Basic Member


    Posts:281
    Basic Member


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    03 Jun 2017 08:18 PM

    Dear Stephen,

    Sorry for not understanding this.
    Do you mean the following.

    - add an item (in this case an article of €
    - Calculate the tax (in this case 21%) and add this tho the article.
    - Change the price of the article to €1.10

    I do not see a field to add the tax (see screenshot below)

    Regards, Ton

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    Veteran Member


    Posts:2957
    Veteran Member


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    07 Jun 2017 09:00 PM

    Add the sales order detail item and its price (without tax). You can click on Recalculate All and it will add back the necessary tax for that item. The tax amounts appear under the sales order (not the individual sales order order detail line items).

    Thanks,

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