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Merchant processes RMA return

Last updated on 2020-06-13 1 mins. to read

The following steps below are typical of how the store operates. Every business is different and your own steps may vary. Please see Returns for more information.

  1. Customer submits RMA request from the Manage Return module.
  2. Merchant verifies RMA return. Decline the RMA request if invalid, otherwise authorize the RMA request and email the customer specific instructions to return the product.

    Status = Authorized/Declined
  3. Wait for customer to ship product back to you. Once the product is received, verify the RMA request for accuracy with received items. Process each product requested (refund, exchange, repair, credit, etc.). Cancel the RMA request if the product is never received.

    Status = Completed/Cancelled


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