The order, payment and shipping status drive the Storefront operations workflow and reports. For example, downloadable product is only made available to customers for download when the order is marked as “Paid”. Sales reporting numbers in the Dashboard are determined based on the status of the orders. In practice, individual businesses may interpret the status differently within the context of their operation. See Shopping Cart Flow for more information on how the different statuses work in different order-to-cash scenarios. Also read How to force order and payment status to tell the system how you want it to automatically handle your order statuses after each checkout.
| Order Status |
Description |
| Incomplete |
An open order that has not yet completed checkout. |
| Pending |
Order is created but is awaiting for a resource or action from merchant or customer. E.g. The merchant suspects the order is missing information and is awaiting confirmation from the customer. |
| Quoted |
Order is a quote request and order amounts are not yet final. Merchant should finalize quote. |
| Preordered |
Order is created earlier before its actual required date. This status is useful for pre-ordering products or generating invoices ahead of time to bill the customer. |
| Ordered |
Order received but not yet verified. Order still needs to be processed. |
| Processing |
Order is currently being processed. |
| Completed |
Order is paid and shipped. |
| Cancelled |
Order has been cancelled usually requested by customer. |
| Declined |
Merchant declined to process the order for any reason (e.g. fraud, business error, etc.) |
| Payment Status |
Description |
| Incomplete |
Payment is not yet received. |
| Pending |
Payment is received but not yet verified. |
| Paid |
Payment is settled and verified. |
| Cancelled |
Payment is cancelled. |
| Refunded |
Payment is refunded. |
| Declined |
Payment is declined by the payment processor. |
| Shipping Status |
Description |
| Not Required |
No shipping is required. |
| Not Shipped |
Shipping is required but has not yet been shipped. |
| Packing |
Products are being packed. |
| Packed |
Products have been packed but not yet shipped. |
| Dispatching |
Packages are sent off for shipping. |
| Shipped |
Products shipped. |
| Undeliverable |
Products failed to ship. |