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How to setup customer display

Last updated on 2024-01-21 3 mins. to read

The POS customer display screen is intended for the customer to view their orders. The Storefront POS is web-based. This means the screen can be operated on any Android, IOS or Windows tablet as long as you can browse to the Web page. You may prefer a tablet with a smaller screen.

Secure tablet on the counter

Your POS device should be properly secured to the counter to prevent theft. There are numerous anti-theft kiosk stands for sale that will fit nicely with your store's design.

Device permission

You will want to set up a device password to access the tablet. Cashiers should only be allowed to use the tablet, but should not be allowed to install new apps.

Android and IOS

  1. You have an account password that is different than the device password. The account password is needed to install new apps. Do not share the account password with your cashiers.

Windows

  1. Create a separate regular (non-Administrator) account that is shared between all of your cashiers.

Web permission

Add the Manage Register module to a page on your site. This page should be visible to all users.

Device pairing

You will need to pair the customer display with your host display. The pairing setup ensures the customer display shows the correct information matching the POS host display.

  1. Login as Administrator.
  2. Go to your Storefront Administration page.
  3. Go to the Sales > Register page.
  4. Click on the POS settings icon.
  5. Take note of the Sales Register Key number.
  6. Go to the Manage Register page.
  7. Edit the page and go to the module settings.
  8. Enter the same Sales Register Key number and save.

Install app shortcut

We recommend configuring the Web page as an app on your home screen for quick launch.

Android

  1. Open Chrome and browse to your Manage Register page.
  2. From the Chrome menu, click on Add to Home Screen.

IOS

  1. Open Safari and browse to your Manage Register page.
  2. Click on the share button.
  3. Click on Add to Home Screen.

Windows

  1. Open Edge and browse to yourManage Register page.
  2. From the Edge menu, click on Apps > Install this site as an app.
  3. Click on Install.

Disable touch screen

Customers will only be viewing the screen. Follow the steps below to disable the touch screen.

Android

  1. From Google Play Store, install any touch screen lock app such as "Touch locker" or "Touch Lock".
  2. Click on the expand icon to display the the Manage Register module in fullscreen mode.
  3. Follow the app instructions to enable touch lock.

IOS

  1. Open the Settings app.
  2. Go to Accessibility > Guided Access.
  3. Turn on Guided Access.
  4. Click on Passcode Settings to set your passcode.
  5. Turn on Accessibility Shortcut.
  6. Open the Manage Register page from the newly created app on your home screen.
  7. Click on the expand icon to display the the Manage Register module in fullscreen mode.
  8. Triple press the home or power button on your iPad to turn on Guided Access mode.
  9. Turn off the Touch mode.
  10. To exit the Guided Access, you can triple press on the home or power button.

Windows

  1. Open Device Manager using a mouse.
  2. Under Human Interface Devices, right mouse click Disable device on the HID-compliant touch screen entry.
  3. Click on the expand icon to display the the Manage Register module in fullscreen mode.

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