There are several ways you can handle offline orders (orders that come in by phone, fax, in-person, etc.).
Creating offline orders by impersonating as the customer
The easiest way to take offline orders is to open a new browser, register the user and go through the shopping checkout as the customer would. If the user account already exists, you may choose to use Revindex Impersonator to quickly login as the customer for the purpose of placing the order on his behalf, and easily restore back to your account once done.
Creating offline orders directly from the sales admin screen
You can also create new orders from the Sales > Orders menu in the Storefront module just like you could edit an existing order.
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