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Last Post 22 Mar 2024 04:15 PM by  Dan Rice
Shipping status change and email notification
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Dan Rice



New Member


Posts:4
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21 Mar 2024 10:31 AM
    Hi, a client has some orders which didn't require shipping but the shipping status was manually set to "Packing" by mistake. If the Shipping Status for an order is set to "Not Required", will this send an order update email? The client doesn't want emails being sent for these as it will confuse their customers.
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    Steve L



    Veteran Member


    Posts:2956
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    22 Mar 2024 02:10 PM

    Hi,

    You can temporarily disable the Order Update email under Configuration > Communication settings. Update the status , Save and then later re-enable the email.

    I hope this helps.
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    Dan Rice



    New Member


    Posts:4
    New Member


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    22 Mar 2024 04:15 PM
    OK thanks Steve.
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