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Last Post 13 Aug 2026 03:50 PM by  Steve L
calculate additional shipping cost for certain customers
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Ton Hermes



Basic Member


Posts:294
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28 Mar 2026 07:48 AM

    Dear Stephen,

    Sometimes customers are located in a remote area.

    My carrier (DHL eCommerce) only calculates the actual shipping costs once the package arrives in the country of destination. These can be high amounts that I have to pay afterwards, or that I have to reclaim from the customer for additional costs.

    Is there a way I can flag these types of customers so they can see the actual shipping costs?

    With regards, Ton
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    Steve L



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    Posts:2985
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    13 Aug 2026 03:50 PM
    I'm not sure it can be done. However, you can maybe add a shipping Surcharge rule that detects by address/postal code/country and charge a slightly fixed or variable amount and refund back to the customer once you know the exact money.
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