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Last Post 23 Nov 2022 05:02 PM by  Steve L
Tier Pricing
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Kenyatta Harris



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11 Nov 2022 06:32 PM

    Hello,

    I'm trying to set up Tier Pricing on a product but it's not calulating in the cart.  The role is set up under the Action tab. 

    Qty Begin 11, Qty End 25, Only 2023 Navigator Brac role and discount was 30%.
    Qty Begin 26, Qty End 49, Only 2023 Navigator Brac role and discount was 35%.

    What am I missing?

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    Steve L



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    18 Nov 2022 05:20 PM
    Have you tried to clear the cart and re-add the product? Are you getting any Javascript errors?
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    Kenyatta Harris



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    21 Nov 2022 01:39 PM
    Yes, I cleared the cart adn re-added the product. No, Javascript errors popped up. 
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    Steve L



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    22 Nov 2022 01:35 AM

    You said you set the role in the Action tab. I think you also meant to use this to assign someone after someone makes a purchase.

    For the pricing to apply, the user must already have the role assigned to them. To assign a user to that role in advanced, you can do it from the persona bar Manage > Users.

     

     

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    Kenyatta Harris



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    23 Nov 2022 03:31 PM
    Ok that's the issue. The tier pricing is for everyone including new customers. I don't see anything similar under custom promotions.
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    Steve L



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    23 Nov 2022 05:02 PM
    Great. Make sure to remove the Role criteria in your pricing rule if you wanted it to apply to Everyone. If you added a Role criteria, then it would only apply to those users with the role.
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