What version are you running? 

The latest version is v18.1. You may want to consider upgrading and benefit from other enhancements and fixes at the same time. If you don't already have a service plan, you can purchase the one-time upgrade.

Thank you

17.14

I was current till just a few weeks ago.

Removing the shipping status on the order detail might be sufficient to resolve this.  I'm still trying to understand the whole Manage Order module. Like why Incomplete orders tag the Order Detail item status as Ordered and Shipping status as Not Shipped.  First time i saw "Ordered"  i thought i had forgot to disable the Check payment option i used in testing. 

But the parent Status and Shipping on Incomplete orders use Incomplete and Not required. Seems like on all the abandoned carts the status would be the same for Order and Order Detail.

Easy enough to live with. Just seems a little confusing especially for the end user.

Again, thanks for all the input.

fred