Forum

The forum is a free service supported by community members. Please consider opening a support ticket if you need timely help.

PrevPrev Go to previous topic
NextNext Go to next topic
Last Post 15 Nov 2021 06:39 PM by  Steve L
stripe
 3 Replies
Sort:
You are not authorized to post a reply.
Author Messages

steve edwards



Basic Member


Posts:120
Basic Member


--
26 Oct 2021 02:56 PM

    HI, We are getting the below error when using STRIPE as the payment method :

     

    Payment declined or cancelled. Please retry. You passed an empty string for 'customer'. 
    We assume empty values are an attempt to unset a parameter; however 'customer' cannot be unset. You should remove 'customer' from your request or supply a non-empty value.

    We are using the StandardSingleStep template.

    storefront Version 17.9

    Any ideas please ?

    Steve
    0

    Steve L



    Veteran Member


    Posts:2951
    Veteran Member


    --
    13 Nov 2021 04:06 PM

    Are you getting this error consistently for a new checkout or only during a recurring transaction? If during checkout, is this occuring for a saved payment or when you enter a new card?

    What settings do you have under Configuration > Payment for the Authenticate identity and Tokenize data?

    Thank you
    0

    steve edwards



    Basic Member


    Posts:120
    Basic Member


    --
    15 Nov 2021 01:28 PM

    Thank-you.

    We checked the boxes :

    Authenticate identity (3D Secure)

    Tokenize data

    It is working now.

    Please note - we have not verified if one of the two rather than both would still give a working condition
    0

    Steve L



    Veteran Member


    Posts:2951
    Veteran Member


    --
    15 Nov 2021 06:39 PM
    Awesome. Thanks for the update! :)
    0
    You are not authorized to post a reply.

    Forums Product Discussions Revindex Storefront