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Last Post 29 May 2013 01:13 PM by  Steve L
Does not uninstall correctly, site crashes after ninstall
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28 May 2013 09:09 AM

    When I tried to uninstall the module, it did not remove the cleanup schedule, my site crashed after the uninstall.

    Suggestion: provide a pre-uninstall option for the host so that the schedule is removed & the Default.browser file is deleted. Note: In general we do not give FTP access to sites (security measure), so deleting files from the website file system other than the portals subfolder is not possible.

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    28 May 2013 12:10 PM

    Hi,

    Please follow the Uninstall steps described here. The Optimizer works on low level ASP.NET file and should be removed by the system administrator. In the future, we'll review if there's a better way to remove the file (the DNN manifest has limited ability when it comes to uninstalling).

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    28 May 2013 02:04 PM

    "Encourage us so we keep making great software!"

    I do.

    Please make a decent pre-uninstall routine in the module accessible to the Host where website file and folder access is unnecessary (and I am fully aware of the limitation of the DNN install manifest and uninstall options). The current need to access the file system can be lifted by such a simple option in the module.

    In minimum, there sould be a notice/text explaining the uninstall process in the module itself. The need to go back to the website to read the uninstall instrictions will not work in the long term, since there is no notice whatsover that there is a special instruction for the uninstall.

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    28 May 2013 06:30 PM

    Thank you for the suggestion. All our products uninstall cleanly except for the Optimizer, which requires intervention to remove a single file because of the the limitation in the DNN manifest to remove a low-level system file. I'll ask DNN Corp. if there's a way they can enhance their manifest to do more complex clean up.

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    28 May 2013 06:46 PM

    Your answer completely bypasses my suggestions and a way to provide a solution yourself.

    Isn't it your module that requires an special uninstall and your choice to do (or not do) anything about that?

    NB No pun intended, I am just looking for great software and your module seems to solve a case.

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