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How to take new orders

Last updated on 2024-08-13 3 mins. to read

At the start of the shift, your cashier launches the host display from the tablet. Here are the typical operations performed by the cashier:

  1. Cashier click on the expand button ( ) icon to launch the host display in full-screen mode.
  2. Cashier enters the opening cash balance and clicks on the Open session button.


     
  3. Customer walks to the counter to checkout.
  4. The cashier clicks on the New button to start a new order or the Open button to resume a previously held order. At any moment, she can interrupt a running order by starting a new order. The previous order will automatically be put on hold.
  5. The cashier scans the barcode of the product into the search box or performs a manual search.
  6. The cashier clicks on the matching product to add to cart.
    1. Once added  to the cart, the cashier can click on the item to quickly change the quantity.
  7. Repeat step 4 until all products being checkout are entered.
  8. (Optional) The cashier may ask for the customer's email address to associate the order. This is often useful for marketing purposes. If the email is not provided, the order will be associated to your configured default customer.
    1. If the email is provided, she clicks on the Customer button and performs a search for the account.

      1. If found, the cashier selects the account and clicks on Save.
      2. If not found, the cashier may decide to create a new account by filling up the form. Use the Copy to email button to quickly copy the username to the email field. Click Save.
  9. (Optional) You may want to update the Billing and Shipping information if the customer information changed.
  10. (Optional) Enter any Notes for the order.
  11. (Optional) If a coupon is provided by the customer, the cashier may enter that by clicking on the Coupons button.


     
  12. The cashier asks the customer how they would like to pay. She clicks on the Payments button to open the payments dialog.


     
    1. She chooses the type of payment.
      1. For "Cash" payment, the change due will be shown if the amount collected is greater than the total amount. She clicks on the Open drawer button if a cash register is connected to the terminal.
      2. For "Credit/Debit card" payment, the cashier should enter the same amount into the card terminal and present it to the customer to complete their payment.
      3. The cashier clicks on Purchase button to mark the payment has been collected.
  13. The cashier clicks on the Place order button to complete the order.
  14. At the end of the shift, the cashier clicks on the close session button ( ). The cash collected will be shown. This allows the cashier to reconcile their cash money with the sales of the day. She clicks on the End session button when done.

 

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