Revindex Revindex Storefront

Booking a product that has 2 variant designs

Ryan Richardson — Thu, 02 Apr 2026 10:14:49 GMT

HI, this place doesn't look active at all but I'll give it a shot.

Say I have a $5000 rental product with a quantity of 1 but the product has selectable branded themes as variants with a quantity of 5. If someone books a theme for 5 hours then obviously the other themes must be disabled for those 5 hours for that product. When I try to do this on our website the parent product that contains the variants is still bookable for those 5 hours because the other variant is still available! This has caused a bug where customers can double book the parent product which we only have one of.
Is there a way around this other than to show just 1 product with a custom field instead of variants? If we add custom fields then the catalogue list will only show the main product instead of the 5 individual themes for that product.
I really don't want to spend $20000 on 4 more rental items, ie, one for each theme.

calculate additional shipping cost for certain customers

Ton Hermes — Sat, 28 Mar 2026 02:48:36 GMT

Dear Stephen,

Sometimes customers are located in a remote area.

My carrier (DHL eCommerce) only calculates the actual shipping costs once the package arrives in the country of destination. These can be high amounts that I have to pay afterwards, or that I have to reclaim from the customer for additional costs.

Is there a way I can flag these types of customers so they can see the actual shipping costs?

With regards, Ton

Recurring Order Issue

Dennis Fierstein — Mon, 08 Dec 2025 12:31:51 GMT

We implemented Recurring Orders last year for memberships, and are working though issues as membership renewals are processing. The Checkout action sets the order status to "Incomplete", then requires responseCode = 1 and transactionType = 2 in order to set the order to "Completed".

For received recurring order failed payments, the order status reflects "Incomplete" as it should, however the item within the recurring order reflects "Ordered" and all the run actions (store order email notification, subscription user roles, etc.) that occur with the purchase of this item are implemented. It appears the item is ordered prior to the checkout process (which ensured payment is made prior to placing the order). It appears that the "Place order" is out of sequence with the checkout process of paying / receiving confirmation of payment accepted prior.

Is this process configurable by the administrator, and where do we begin? Thank you!

<xsl:transform version="2.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
<xsl:template match="/">

<out>
<setData>
<salesOrder>
<status>7</status>
</salesOrder>
<xsl:if test="sum(/in/salesOrder/salesPayments/salesPayment[responseCode = 1 and transactionType = 2]/amount) >= /in/salesOrder/totalAmount">
<salesOrder>
<status>4</status>
<salesPaymentStatus>2</salesPaymentStatus>
</salesOrder>
</xsl:if>
</setData>
</out>
</xsl:template>
</xsl:transform>

Unable to Add or Edit Credit/Debit Card in Payment Method

Dennis Fierstein — Sat, 06 Dec 2025 14:54:04 GMT

Users are unable to add or edit Credit/Debit Card information in Payment Method module. When the form is filled out and Credit/Debit Card is selected, the form does not expand to show all the Credit/Debit card fields. Only the credit card number field is displayed, but it does not display the user's credit card number, nor can it be edited.

discount on a product afterwards

Ton Hermes — Wed, 17 Dec 2025 00:56:40 GMT

Hi Stephen,

Is the following scenario possible:

A customer makes an order with several products.
The order is not yet payed.
The I want to give the customer on one of the products a discount.
How to do this?

Regards, Ton

Dotpay payment gateway update

Kamil Maciaszek — Mon, 01 Dec 2025 05:10:32 GMT

On 11 Nov 2025 I've send following e-mail to support@revindex.com:

Hello Team,

We previously sponsored the development of the Dotpay payment gateway integration that your team created for our system.
The Dotpay brand was fully replaced by Przelewy24 approximately two years ago. Consequently, we are looking to update our integration.
We are writing to ask if you would be able to develop a new Przelewy24 integration for us to replace the current Dotpay solution.
A key requirement for us is that the new integration must support recurring payments.
The Przelewy24 technical documentation is available here: https://www.przelewy24.pl/en/download
Could you please let us know if you are interested in taking on this project? If so, we would also appreciate a preliminary quote and an estimated timeline for completion.

There was a response on the same day:
Yes, let me take a look at their technical documentation and get back to you.

On 21 Nov 2025 I've send reminder:

I’d appreciate a quick update as soon as you know something.

Since then I've no information about this topic. Please provide me with an update about current progress.

Issue with Components

Michael Tyson — Thu, 23 Oct 2025 23:27:40 GMT

We have a serious issue with components that to limiting our usage.

When one of the components sells out. The nase product immediately becomes out of stock regardless of if the user has added that component.

We use components so people can buy the relevant accessories. Only way a customer can order the base product is if we add stock to the component or delete the component that is out of stock.

We have v19.11.0.0 PROFESSIONAL PROFESSIONAL PROFESSIONAL Storefront

Delete record or Undelete record in tables

Ton Hermes — Wed, 10 Sep 2025 07:47:23 GMT

Hi Stephen

In the past there were products and variants in my shop database.
product:
SKU ML1286 Candle holder
ProductVariants:
SKU EP1096
SKU EP1097
SKU EP1098
They were discontinued and I (d) deleted these products, Productvariantgroup and variants.

Then they came again in production and I wanted them (i) insert these products.
Insert the product ML1286 went OK.
However insert the productgroup and the productvariants gives and error.
(the message "cannot insert duplicate)

Imported the productgroup and productvariant table and there were none records of these productsvariants.
When I went in the database on the website with the SQL console I see in the listing these records in the table of productgroup and productvariant.

When I export those tables in the product section then those records are not included.

I tried several options for example the update options of those tables.
I can see them in the sql console however they are not visable in the listings of products.
What to do? have you any advise?

Regards, Ton

Charge Freight for certain items

Michael Tyson — Mon, 07 Apr 2025 01:09:53 GMT

This is a issue we have been struggling with for a long time.

We sell items where if the order is over $150 delivery is free and if the order is under $150.00 its flat rate $9.95
Our shipping method work well for the above.

We also have bulky items that we sell that cannot be shipped free. To make this work we make the bulky items really heavy in weight so they not are calculated under the over $150 free delivery. While this works its a pain to setup as each bulky item freight cost is different. Is there a simplier way to make a product force a set delivery cost when the overall order is over $150. Eg set a freight cost for thay item

Thank yuo

CPU/Memory Issues on Upgrade

Tim Stevens — Fri, 12 Apr 2024 11:04:43 GMT

I recently upgraded our site from SF 10 to SF19. Immediately upon upgrade we began receiving both memory and CPU allotment issues, to the point where our site is now recycling every five minutes. We moved to a more powerful web host that upped our memory allocation from 300Mb to 1 Gb, but are encountering the same issue. Since Storefront is a key element of our site we are feeling a bit trapped. I assume that the engineering of the newer version is requiring the additional resources. Is there a path for downgrading versions so we can get back to a functioning site again?

Invalid email address

Ton Hermes — Wed, 18 Dec 2024 09:49:22 GMT

Hi Stephe,

A customer placed an order 244630.
The customer used an invalid email address.
The order is payed by paypal.
I wanted to delete this order, however that is not possible.
Is there anyway I can fix this?

Regards, Ton

Order receipt for user download

Dan Rice — Tue, 03 Dec 2024 05:00:42 GMT

Hi, is there a way to allow a customer to download their order receipt as a PDF from the Manage Order template? Or if not, have it email them the receipt - a bit like the ability the Admin has when viewing orders via the admin area.

Thanks
Dan

Rewards Process

Michael Tyson — Fri, 06 Dec 2024 18:55:24 GMT

We would like to setup rewards on certain items for defined periods. I see rewards can be set to certain items.

We want to have promotion days a few times each year that enable customers to earn Reward Dollars that can be spent on future purchases

Example:

28th and 29th March customers spending certain amounts will earn Reward Dollars

After the 29th March this reaward is no longer available but customers can claim their reward dollars on future purchases.

Is this possible

Google Merchant feed

Dan Rice — Tue, 26 Nov 2024 09:55:18 GMT

Hi, is there a way to produce a feed in the correct format (XML) for use in Google Merchant?
https://support.google.com/merchants/answer/12631822?hl=en

Thanks
Dan

Authorize.net ciphers/TLS versions updates

Andrea Macino — Mon, 14 Oct 2024 13:10:49 GMT

Hello,

We received a notice from authorize.net regarding deadline to use TLS/SSL supported versions by Oct 30, 2024. Can anyone verify if action is required ?

Current DNN 9.1
Storefront version 11

Dear Authorize.net Merchant,

To ensure secure and up-to-date API transactions, we identified some merchants are still using unsupported ciphers/TLS versions when connecting to our API endpoints.

All merchants must use our supported versions by October 30th, 2024.

Our records indicate that you may be using unsupported TLS/cipher versions that need to be updated. Please work with your developer or solution support to update to the correct versions.

* For details on our supported TLS/cipher versions please see our documentation here.
* A maintenance notice for this change can be found on our status page.

Please note that if you continue to use an unsupported cipher after October 30, 2024, the connection will fail, and an error will be generated. This may result in you being unable to process payments.

To stay updated on future notifications and upcoming maintenance notices, please subscribe to our status page.

Sincerely,
Authorize.net"

Free shipping option

Ton Hermes — Wed, 21 Aug 2024 01:24:12 GMT

Dear Stephen,

I want to make a shipping methode "Free shipping above, for example, $100.-.

For this all other methods must have a lower maximum then $100.-.
When the customer reach the requirend $100.-, then the free shipping will be visable and the others invisable.

I like to to have the free shipping always visable to notice the customer that this is also an option.
The customer cannot choose this action if the amount is below the $100.- to qualify for this.

Do you have a suggestion to notify the customer with a message or to grey this option and make it active when there is $100 in the cart?

Regards, Ton

Charge Credit Card Fee to Order

Michael Tyson — Tue, 04 Jun 2024 21:10:51 GMT

As you know Banks charge a Mechant Fee on the total order value when payment is made with a credit card.

It is becoming quite common in the Bunsiness to Business sector to pass this charge on to the buyer / customer.

In revindex can we add a Charge for this credit card fee automaticaly when payment is made by credit card.

Eg Order Total = $200.00 add a credit card fee of 1.65% $3.30 Total with Fee $203.30

UPS New Shipping API and Authentication

Lee Drake — Wed, 20 Mar 2024 12:52:31 GMT

A major customer emailed today to ask if upcoming changes to the UPS Shipping API will affect them. Here is the notice and migration guide from UPS:

https://eng2e.seismic.com/i/___J___EwPz___IVsQNe4PqjhfY8PUoQ4hEye5S124kDN9qcb7CNMRkMLpaokUAuxigQrd91______l6g___tpPLUSSIGN___tAGHSyXSXJCgPLUSSIGNeUxAcisPLUSSIGNv0x___eCPqKXUqEw6yxfdQIg4XQmH9aAfxxpFp93iiPoY0wRMGRBLDmPLUSSIGNKjQivovSFPx1vf3PLUSSIGNQBGwEQUALSIGN

The highlights are:

Beginning June 3 2024, access keys will no longer be supported for authentication
API integration owners must obtain new API credentials from the UPS Developer Portal and update their application interface to use the OAuth 2.0 security model.
Any legacy UPS API integrations using XML, SOAP, or legacy JSON payloads will also be required to convert to the RESTful API

I checked our Revindex 18.8.0 / DNN 9.12.0 Shipping configuration for UPS Ground, etc., and see an "Access key" and no options for OAuth.

Will you be releasing an update, and when?

Creating sales promotion in database and refreshing RevIndex.

Kamil Maciaszek — Wed, 15 May 2024 06:21:36 GMT

Our DNN+RevIndex setup is integrated with our custom software solution. There is a business process where on certain circumstances new Sales Promotion with XSLT rule is created and inserted into dbo.Revindex_Storefront_SalesPromotion table.

Created rule doesn't work unless we invoke manually Configuration->General->Clear cache. After Clear cache the promotion rule works.

What should we do to 'refresh' Revindex data to apply newly created SalesPromotion?

Is there a way to invoke 'Clear cache' programatically through some API/stored procedure on SQLServer/TaskScheduler?

Place Order Action Rule and setting SalesOrderDetails data problem.

Kamil Maciaszek — Mon, 15 Apr 2024 04:31:03 GMT

I've defined a Place Order Action Rule for my product. I want it o set order status and all sales order detail statuses for following values:

<xsl:transform version="2.0" xmlns:xsl = "http://www.w3.org/1999/XSL/Transform">
<xsl:template match="/">
<out>
<setData>
<salesOrder>
<status>4</status>
<salesPaymentStatus>2</salesPaymentStatus>
<shippingStatus>3</shippingStatus>
</salesOrder>
</setData>
       <xsl:for-each select="/in/salesOrder/salesOrderDetails/salesOrderDetail">
           <setData>
               <salesOrderDetail>
           <status>4</status>
            <shippingStatus>3</shippingStatus>
               </salesOrderDetail>
           </setData>
       </xsl:for-each>
</out>
</xsl:template>
</xsl:transform>

Setting SalesOrder values works. But for SalesOrderDetails I got following error:

Message:Object reference not set to an instance of an object.

StackTrace:

at Revindex.Business.Revindex.Revindex.Storefront.ProductVariantController.<>c__DisplayClass68_0.<PlaceOrderAction>b__0(SalesOrderDetail sod) at System.Linq.Enumerable.WhereEnumerableIterator`1.MoveNext() at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source) at Revindex.Business.Revindex.Revindex.Storefront.ProductVariantController.PlaceOrderAction(SalesOrderDetail effectiveSalesOrderDetail, SalesOrder salesOrder, List`1 salesPayments, ProductVariant variant, UserInfo user, String userHostAddress, Int32 portalID)

Also I wanted to achieve a situation where after invoking Place Order Action Rule and changing SalesOrderStatus to Paid the Issue Rights mechanism will work - but it doesn't.