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Last Post 27 Jul 2017 04:54 PM by  Steve L
Duplicate Payments being posted on recurring orders
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26 Jun 2017 04:40 PM

    Hi Stephen,

    There are two payments being posted for each recurring order. This used to happen intermittently but now it is happening with every recurring order. What could be causing this error?

    Thanks!

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    29 Jun 2017 05:31 PM

    hmm.. That would be odd. Does it say "Purchase" for both? Or is one a Authorize and Capture? We'll need more details to understand it, and we don't have anyone else reporting this issue.

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    04 Jul 2017 01:02 PM

    There are two orders created - the first order says complete and the second says pending. Both have a payment processed so the customer is charged twice. We get two payment notifications.

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    27 Jul 2017 04:54 PM

    It sounds like you have multiple DNN scheduler running at once? Please check your IIS Application Pool has the Max Worker Process = 1 (default). Anything more than 1, means IIS will fire up multiple processes of the same code doing the same work. Also, upgrading your DNN would help. I found DNN reported bugs that ran several schedulers at once under certain rare circumstances. I think the newer DNN would have this fixed by itself.

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